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COVID-19 Updates

AMCMA Clinic Update

Updated: Tue, March 24, 2020 - 1:26pm

Veterinary services are OPEN – Veterinary hospitals fall under essential businesses and can remain open at this time. To best serve our clients and our patients, we will be staying open for the foreseeable future and will continue to provide care, surgeries, and medications for our patients.

We are all concerned with the outbreak of COVID-19 worldwide and want to do everything we can to help control the spread of the virus while remaining open and available to help your pets stay happy and healthy. Our management and staff want to take this opportunity to let you know that we are committed to your safety and the safety of our staff. Because of this commitment, we have reviewed guidelines from the American Veterinary Medical Association (AVMA), The American Animal Hospital Association (AAHA), and the CDC and have made some changes to our protocols.

At each of our hospitals, we have implemented additional cleaning and sanitizing procedures that meets or exceeds CDC recommendations, including disinfecting all surfaces more frequently, especially surfaces touched by the public such as door handles and our front counters. Frequent hand washing, using gloves and avoiding touching our nose, eyes, and mouth are protocols we are following, and we encourage you to do the same. We will also not be shaking hands to help prevent transmission.

We have instructed staff not to come to work if they or someone in their family is sick, coughing, or has a fever. At times we may be short staffed, causing increased wait times for your pet to be seen. Please be patient and understanding if it takes us longer than usual to have your pet seen and treated. Our front desk staff will do their best to keep you informed of wait times. Likewise, we kindly ask that you please not come to our hospital with your pet if you or a member of your family have a fever, cough, or cold-like symptoms. If possible, please stay home, tend to yourself, and send your pet with another person to be treated. While there is currently no evidence that pets become ill from COVID-19 nor that they transmit it to other animals including humans, we may take extra precautions with your pet if there is a family member displaying symptoms.

Beginning immediately and until further notice, we have implemented the following changes:

Curbside Check-ins: To limit the number of people in our clinic, our doors will remain locked and clients are no longer able to enter the building. When you arrive for your appointment, surgery drop-off, or prescription pick-up and are parked in a parking space, text us at the number displayed on the signs in the parking lot. If you have a cat, keep your cat in the carrier, and if your dog has an appointment, be sure your dog is on-leash before you text us. We will text you when the doctor is ready to see your pet and will meet you at our front hospital door to take your pet inside. Please remain in the parking lot during the appointment. We will call you as soon as the appointment is over and will meet you back at our front hospital door. We are unable to bring your pet out to your car.   

Online Pharmacy: Many medications and food items can be ordered online and shipped directly to your home. You can order online by clicking here. If you don't have internet access or are having trouble logging in to the pharmacy, please call our office and one of our customer service representatives would be happy to help you set up your account.

Curbside Service Prescriptions: If you prefer to pick up your prescription from our clinic, you can call to order a refill on your pet’s medication or therapeutic diet. We will take payment over the phone when you place your order to prevent touching credit card machines and handling of money. We will call you when it is ready for pickup, and when you arrive in the parking lot, text us. We will bring your food or medication directly to your car.

Surgeries: To decrease the number of people coming into our hospital, we are not scheduling any low-cost spay/neuter (SNIP) appointments at this time. We are still honoring appointments already scheduled. Text us when you arrive for drop-off and pick-up.

Please park in a designated parking spot, and at our St. Louis City location, do not park in front of the hospital door.

We want to be available to help you and your pets now and in the future. Please help us to protect our staff, our families, and our pet parents who are at increased risk of severe complications. If your pet is in need of routine wellness care, we ask that you consider waiting until after April 15.

The numbers to text us when you arrive:

St. Louis City - 314-396-9862 and Maryland Heights –314-396-9768

Thank you for your patience and support as we navigate these difficult times. To see a short video explaining the new appointment procedures, click here

Sincerely,

Your AMCMA Veterinary Team