314-951-1534

COVID-19 Updates

AMCMA Clinic Update

Updated: Sun, May 17, 2020 - 10:09am

The health and safety of our pets, staff, volunteers, and customers are of the utmost importance and we are closely monitoring the COVID-19 pandemic.

Veterinary services are open. We are all concerned with the outbreak of COVID-19 locally and worldwide and want to do everything we can to help control the spread of the virus while remaining open and available to help your pets. Our management and staff want to take this opportunity to let you know that we are committed to your safety and the safety of our staff. Because of this commitment, we have reviewed guidelines from the American Veterinary Medical Association (AVMA), The American Animal Hospital Association (AAHA), and the CDC, and have made some changes to our protocols.

At each of our hospitals we continue to perform additional cleaning and sanitizing procedures that meets or exceeds CDC recommendations, including disinfecting all surfaces more frequently, especially surfaces touched by the public, such as door handles and our front counters. Frequent hand washing, using gloves and avoiding touching our nose, eyes, and mouth are protocols we are following, and we encourage you to do the same. We will also not be shaking hands or hugging to help prevent transmission.

Hand Sanitizing Stations have been placed at every entrance, and we encourage all clients to sanitize their hands before entering. We have also installed plexiglass barriers at the front desk of each location.

Our staff is required to have their temperature taken and will have a health screen upon arrival each day. We will also be wearing face masks. Our staff has been instructed not to come to work if they or someone in their family is sick, coughing, or has a fever. At times we may be short staffed, causing increased wait times for your pet to be seen. Please be patient and understanding if it takes us longer than usual to have your pet seen and treated. Our front desk staff will do their best to keep clients informed of wait times.

Likewise, we kindly ask that you please not personally come to our hospital with your pet if you or a member of your family have a fever, cough, or cold-like symptoms. If possible, please stay home, tend to yourself, and send your pet with another person to be treated. While there is currently no evidence that pets transmit COVID-19 to other animals, including humans, we may take extra precautions with your pet if there is a family member displaying symptoms.

You will be asked about your respiratory symptoms when scheduling an appointment and when you are checking in your pet. If you are bringing your pet for a sick visit or euthanasia, you will have the option to come inside with your pet. However, only one person is allowed to accompany your pet in the building. A face mask must be worn and you must keep at least six feet away from others. If you do not have a face mask, we will provide one for you. 

Beginning immediately and until further notice, we will offer the following:

Curbside check-ins: To limit the number of people in our clinic, we are still offering curbside check-ins. When you arrive for your appointment, surgery drop-off, or prescription pick-up and are parked in a parking space, text us at the number displayed on the signs in the parking lot. Keep your cat in the carrier, and be sure your dog is on-leash. We will text you when the doctor is ready to see your pet. We will meet you at the front door and will take your pet inside. We will call you as soon as the appointment is over and will bring your pet to you.  

If you are bringing your pet for a sick visit or euthanasia, you will have the option to come in with your pet. However, only one person is allowed to accompany your pet inside. A face mask must be worn and you must keep at least six feet away from others.

Online Pharmacy: Many medications and food items can be ordered online and shipped directly to your home. You can order online by clicking here. If you don't have internet access or are having trouble logging in to the pharmacy, please call our office and one of our customer service representatives would be happy to help you set up your account.

Curbside Service Prescriptions: If you prefer to pick up your prescription from our clinic, you can order a refill on your pet’s medication or therapeutic diet online or by calling us. We will take payment over the phone when you place your order to prevent touching credit card machines and handling of money. We will call you when it is ready for pickup, and when you arrive in the parking lot, text us. We will bring your food or medication directly to your car.

Surgeries: We are now scheduling low-cost spay/neuter (SNIP) appointments but only on certain days of the week. The number of appointments is limited. Text us when you arrive for drop off and pick up. Read here for more information on our SNIP program.

We want to be available to help you and your pets now and in the future. Please help us to protect our staff, our families, and our pet parents. We need to work together to protect everyone.

The numbers to text us when you arrive:

St. Louis City - 314-396-9862 and Maryland Heights –314-396-9768

Thank you for your patience and support as we navigate these difficult times.

Sincerely,

Your AMCMA Veterinary Team